Warranty and Returns:

• Please send us a message explaining your case to our email info@juniuribe.com or directly to our WhatsApp number 3043686800, available Monday to Saturday 8:00am to 7:00pm

• Customer satisfaction is of the utmost importance to us. If the product presents any manufacturing defect within 30 days of receiving it, we will take care of repairing or replacing it, covering the shipping costs involved. Once we receive it and the repair or replacement is made, it will be returned within no more than 30 days.

• The quality warranty covers damage to tassel details or hardware.

• Exchanges must be made within the first 10 days of receiving your order.

• Exchanges must be for an equal or greater value than the original purchase.

• We accept exchanges for color or material, as long as the item has not been used or modified from its original condition — the item must be clean, in its box and with the original tags. The exchange will be rejected if the bag has been used.

The quality warranty does NOT cover:

• For color or material exchanges — the request will be rejected if the bag shows signs of use.

• Washing with harsh or abrasive products containing chlorine or alcohol.

• Scrubbing with a hard brush.

• Machine washing.

• Drying with a heat source.

• Damage caused by improper storage.

• Mold due to humidity.

• Loss of the bag's shape. Please follow the care instructions on the hang tag.

• If you need a repair and it falls outside the warranty period, you can write to us at info@juniuribe.com or WhatsApp 3043686800, stating your request and including the repair details and item reference. In this case, the customer assumes the repair and shipping costs.

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